Our Quality Promise to You
American Steel and Aluminum in Auburn, MA has a Quality Management System (QMS) certified to ISO 9001:2015. Our QMS is the framework for building our long-term success by having all our employees focus on quality improvement and, thus, delivering customer satisfaction.
Quality management ensures that our product and service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Our quality promise to you is expressed in our Quality Policy.
As a leading processor of metal products, it is the policy of American Steel and Aluminum to provide products and services that meet or exceed our customers’ quality expectations, legal and regulatory requirements, and compliance to standards. We are committed to maintaining the effectiveness of the quality management system through continual improvement.
All American Steel and Aluminum employees are responsible for the quality of their work and are expected to constantly search for ways to improve the quality of our products and services. We believe customer satisfaction is a function of providing products and services that are correct and on time.
Click here to access a copy of Auburn, MA ISO 9001:2015 Certificate.